We schedule all flights on a definite basis and do not overbook flights. When you make reservations to fly, we ensure specific space in the balloon for your party. If we are full for a certain flight, we must turn away potential customers. Last-minute changes or cancellations affect our schedule as well as other passengers' plans. Therefore, we have a generous cancellation policy in effect to protect everyone in case plans happen to change.
Our meeting time is 30 minutes before official sunrise for all morning hot air balloon flights in Phoenix/Scottsdale .
Our meeting time is two hours before official sunset for afternoon hot air balloon rides in Phoenix/Scottsdale.PM Flights
Late Arrival and "No Show"
Please allow extra travel time for traffic. Late arrivals will count as a "No Show" unless all other passengers flying in the balloon are willing to delay launch for your arrival (not likely!)